If you have any questions that are not answered below, please contact support.
Cuyana Revive is a second life platform where you can buy, sell, or donate preloved Cuyana products as part of our community. It is powered by a service provider called Archive.
You are purchasing a preloved Cuyana product from another customer who has decided to sell it by creating a listing on Cuyana Revive. The seller is responsible for packing and shipping the item to you. The Cuyana Revive team, powered by Archive, is here to answer any questions you have throughout this experience. You can see the name of the seller in the listing, but currently, Archive handles all communications between the buyer and seller.
No. The Cuyana Revive service is not currently available for buyers outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot ship to AA, AE or AP addresses.
Please take a moment to look it over carefully and ensure it is as described by your seller. If everything is as expected, we appreciate you accepting the item and rating your experience. If you have any concerns, please contact our Cuyana Revive customer support team within 3 days of delivery.
If your item does not ship within 6 full business days of purchase (Monday-Friday, excluding Holidays), then you will have the option to cancel and receive a full refund. If your item never arrives, we will also issue you a full refund.
If your item is a different condition to how it was described in a listing or was damaged in transit, you have 3 days after receiving your item to request a refund. You can do this by contacting our Cuyana Revive customer support team. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.
In the event your item is in a different condition to how it was described in a listing or was damanged in transit, you will have 3 days after receiving the item to notify us of the issue and request a refund. Otherwise, all sales are final and returns or exchanges are not accepted. However, you can always re-list the item for sale here.
Because this is a peer-to-peer platform, Cuyana does not guarantee:
The existence, quality or authenticity of the items advertised
The truth or accuracy of sellers’ content or listings on the service
The ability of sellers to sell items through the service and ship items within required shipping windows
However, your purchases are protected when you shop with Cuyana Revive. We will refund you if your item never ships, has been misrepresented by the seller, or arrives damaged in transit.
State and local taxes, when applicable, will be charged on items based on the type of item and the location of the buyer and seller.
Cuyana Revive allows you to sell nearly all of our past and current Bags and Small Leather Goods. At this time, we are not supporting the resale of our Apparel, but look forward to expanding Revive in the future - and in the meantime, we invite you to give those items a second life through donation!
Find your item through our search page
Check the condition
Add photos of the item
Set your price
Preview and list
No. The Cuyana Revive service is not currently available for sellers outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot support sellers with AA, AE or AP addresses.
There are two ways to find your item on the search page when you begin listing:
By product name. Log in to your Cuyana account view your order history to see the product names of your previously bought items. You can also find this in your email confirmation or on your physical receipt.
By product description. If you don’t know the name of your product you can search by item type, keyword, or color.
If you still can’t find the item you’d like to sell, please contact our customer service team and we’ll give you a hand.
We will give you a price recommendation based on data about the item, including the type of item, its original price, and its current condition. You’re welcome to adjust this price within certain boundaries.
We only accept items that are in good condition. For example, we do not accept items that have major rips, stains or broken zippers. Please complete our seller listing flow to understand our full condition requirements.
Make sure your item is clean and remember to check that there is nothing left inside. It is a much-appreciated personal touch to write a quick thank you note to your buyer to include in your package!
Once your item sells, we'll email you a pre-addressed USPS Ground Advantage label. Print it, attach it to your package, and drop it off at any USPS location or schedule a free carrier pickup at usps.com/pickup. As soon as that first scan happens, we'll send tracking details to you and the buyer.
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) securely, print the shipping label, and attach this label to your package. Drop it in the mailbox or at the nearest USPS dropoff location. Alternatively, you can schedule a free USPS package pickup.
Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.
You will be paid for your item after it sells, is shipped, and accepted by the buyer. Once the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or Cuyana store credit.
If you choose cash, you will receive 70% of the sale price of the item. If you choose Cuyana store credit, you will receive 100% of the sale price of the item.
If you choose Cuyana store credit, it can only be used for purchases directly with Cuyana. This store credit cannot currently be used on the Cuyana Revive site.
At the point your item sells, we will email you a pre-addressed USPS Priority Mail shipping label to put on your package. Assuming you use this shipping label and the package is scanned into the USPS tracking system, you will be insured up to a value of $100 if the item gets lost in transit by USPS. When you scan the package at USPS, we will send both you and the buyer an email with the tracking information.
If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example by failing to communicate damage, you will not be paid and the item will be returned to you.
Cuyana has partnered with H.E.A.R.T. (Helping Ease Abuse Related Trauma) to allow Cuyana Revive Users to donate their Cuyana items. HEART is a community dedicated to making a thoughtful impact on the lives of abused children and the caregivers who strive to keep them safe through supporting the Violence Intervention Program.
To learn more about H.E.A.R.T., visit https://www.heartofvip.org/.
Donation is available for all Cuyana items, and donated items will be sent to H.E.A.R.T., where they will go directly to women who are rebuilding their lives after suffering from abuse. For those donating, you will receive a shipping label via email to mail your items. You will receive a notification once the items arrive at their destination, but those donating items will not receive a tax receipt for donating products.
If you sold more than $20,000 in 2024 you’ll receive a 1099-K form via our partner Stripe. View our 1099 FAQ page and read this Stripe support article to learn more.
When it comes to sustainability in fashion, how a product is made isn't the end of the story - we believe it's only the beginning. Buying preloved is a great way to reduce the environmental impact of your fashion choices, as it extends the life of a product that already exists rather than consuming resources to create a brand new one. Buying an item preloved reduces its carbon footprint 82% versus buying that same item new. It's good for you, good for your closet, and good for the planet.
Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.
If you have any further questions, please contact support or send an email to cuyanarevive@archiveresale.co.